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Warranty Conditions

This La gourmet product is warranted free from defective materials and workmanship for a stated period from the date of the registered purchase. Any part of the La gourmet product which proves to be defective in material or workmanship within the warranty period will be repaired or replaced with a new operative part free of charge except for knobs, handles, cover and glass.

Warranty period (from the date purchased) for the items below:

  1. Thermalware (current stock) : 5 years
  2. Pack-to-go series : 1 year
  3. Thermal Cooker : 1 year
  4. Shogun (current stock) : 2 years
  5. Cast Iron cookware : 10 years
  6. Stainless Steel cookware : 10 years
  7. Electrical Appliances : 1 year

The warranty becomes null and void if any unauthorized atteration is made to the La gourmet product and/or if the La gourmet product is tempered with in any manner whatsoever.

This warranty does not cover the following:
* Any damaged to La gourmet products due to accident, negligence or mishandling.
* La gourmet product is continuosly subject to high heat (a slight rainbow colour will appear but does not affect the performance of the cookware) or continuosly baked in salt which may result in pitting.

Note: All La gourmet cookwares handles, knobs, glass covers and accessories; Thermalware’s covers and accessories are spare parts that are subject to wear and tear and can be replaced at nominal cost.

1. The warranty is subject to the card being sent back to Katrin BJ Sdn Bhd within 30 days of purchase.
2. Warranty will only be entertained if accompanied by the warranty card.
3. Katrin BJ Sdn Bhd shall not in any event be liable for any loss and/or damage (consequential or otherwise) to the customer for any defects in the La gourmet products. Neither shall Katrin BJ Sdn Bhd liable for any delay in the performance of the warranty.

Steps to register online warranty (for first time user):

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